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Author Topic: Can't access live class on long haired dog  (Read 547 times)

dbald8

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on: July 13, 2014, 12:14:53 PM
When I tried to enter the class it asked for a serial number that I never received. Then at the bottom of screen it asked if I wanted a reminder of my serial number but after entering my 2 email addresses it said that I never paid for the class.
What a disappointment that I have to miss the live class.
Here is my order number:205319109548
Some days are diamonds, some days are stone
                                                      John Denver

Diane


dbald8

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Reply #1 on: July 13, 2014, 12:32:06 PM
I put the wrong order number in for the long haired dog class. It should be 205313491205.
The other one in the previous post was for the watercolor horse class.
Sorry for the mistake.
Some days are diamonds, some days are stone
                                                      John Denver

Diane


nolan

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Reply #2 on: July 13, 2014, 05:18:44 PM
unfortunately you were not added to the class correctly when purchasing. It is always best to come back to live page to ensure the class buy button has changed to a green tick - that way you know beforehand that the class has unlocked correctly.

A class usually doesn't unlock itself if you don't return to Paint Basket by clicking the "return" / finalize link / button at 2Checkout / Paypal so our system doesn't know you have completed your payment


nolan

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Reply #3 on: July 13, 2014, 05:19:55 PM
oh yes, I have unlocked the class for you now, so you will have access as soon as the replay becomes available. Sorry you missed the live class though :'(


dbald8

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Reply #4 on: July 15, 2014, 06:00:14 PM
Thank you Nolan, I checked today and I have access to the class.
Some days are diamonds, some days are stone
                                                      John Denver

Diane


 

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