Paint Basket Member Art Forum

Product Support => Art Store => Topic started by: mucciad on December 16, 2014, 03:23:23 AM

Title: ? Double VIP membership
Post by: mucciad on December 16, 2014, 03:23:23 AM
Hi Dennis and Nolan-
I just noticed on an e-receipt that I was charged double the monthly rate for the VIP membership..( Sale Number: 105427431125  Total Billed Today: 37.00 ( USD )).. Can you please look into this for me? :confused:

Also, in the (likely distant) future if/when I stop subscribing to this, will I still have access to the classes I've done?

 :thankyou: for your  :help:!

Andrea :)
Title: Re: ? Double VIP membership
Post by: Annie. on December 16, 2014, 06:42:10 AM
Go to 'class', double-click on 'oil' (or 'watercolor'), go all the way at the bottom, clear on 'more' in the 'oil painting club'. 

You will read all the details and conditions of the membership.  You should find all your answers there.

"Once you join you will notice there is a cancel button underneath the classes. simply click the button and your membership payments will cancel immediately. When you cancel all the club classes will however close again."

This is why members buy specific classes which they want to 'keep' in their basket for future reference.

Hope this help.
Title: Re: ? Double VIP membership
Post by: nolan on December 16, 2014, 11:39:04 AM
Andrea in order to make use of the current special price you need to cancel you membership and rejoin. When you joined the price was set at $37. We are not allowed to adjust recurring billing prices from our side