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Start Here => Announcements => Topic started by: nolan on August 28, 2017, 01:21:00 PM

Title: Missing photos
Post by: nolan on August 28, 2017, 01:21:00 PM
I am aware of the missing photo issue.

At this point it looks like when one photo was uploaded , it messed around with the database and wrote it's info over all the the other.

I am now trying to do a restore from a backup so please don't upload any images to your gallery at the moment as they may just end up disappearing anyway
Title: Re: Missing photos
Post by: Maria Canino on August 28, 2017, 02:34:49 PM
Whew!  I thought it was just me... :tickedoff:
 :thankyou:
Maria
Title: Re: Missing photos
Post by: mea hamo pena on August 28, 2017, 02:36:36 PM
Looks like it's back online.  Mine are there now.

aloha

mea
Title: Re: Missing photos
Post by: nolan on August 28, 2017, 03:30:31 PM
I have managed to restore 99% of the pics. The last 160 odd are still missing from the database as they were added after the last backup.

I am trying to manually add them back for us, so if you see any of your latest images missing, just leave them as is for now until I can see if I am able to rescue them
Title: Re: Missing photos
Post by: Mysti Vale on August 28, 2017, 03:57:12 PM
I uploaded a few pictures late yesterday.  Was it one of  mine that did it?

Title: Re: Missing photos
Post by: mea hamo pena on August 28, 2017, 04:00:34 PM
I added one last night before I went to bed and it loaded fine.  Even saw it on the RECENT POSTS page after and it was okay then. Sure hope I didn't goof up the works.

Feel bad for Nolan - sounds like a lot of work to get it righted again.

aloha

mea
Title: Re: Missing photos
Post by: nolan on August 28, 2017, 06:15:47 PM
unfortunately all images from the 16 August are there but their database entries are now missing.

This basically means that you will see a blank image in your gallery.

All we can do is to delete these images from our galleries, then re-upload them and replace the link in your forum post.

Sorry. I did my best to restore everything :flowers:
Title: Re: Missing photos
Post by: mea hamo pena on August 28, 2017, 06:44:41 PM
We just feel bad it made so extra work for you, Nolan.  I'm sure nothing critical was lost.

Can you tell how it happened so we can make sure we don't cause it to happen again?

aloha

mea
Title: Re: Missing photos
Post by: nolan on August 28, 2017, 07:10:22 PM
I am currently running a few maintenance tasks on the gallery so it will not work for a while.

Mea I am still trying to uncover the reason it happened.

It seems to have happened as somebody uploaded an image. As the entry was added to the database it wrote the entry info into every single image ever added to the gallery, rendering them all useless.

I was able to restore up to the last backup, but that left up around 160 images short.

As soon as I can figure out how it happened I will be able to send the info through to guys that developed the software so they can fix it.

In the meantime I will set an 8 hour backup cycle on the gallery to safeguard us from it affecting us again
Title: Re: Missing photos
Post by: mea hamo pena on August 28, 2017, 09:03:26 PM
Nolan

Your high tech skills impress me!! Wow, I have no idea what you are talking about but sure am happy and thankful you do.

aloha

mea
Title: Re: Missing photos
Post by: nolan on August 28, 2017, 11:42:55 PM
Okay so it seems the guilty party is the new upload button available when you are writing a post. For now I have disable it until I get an answer back from the developer.
Title: Re: Missing photos
Post by: nolan on August 29, 2017, 12:13:36 AM
the thumbnails in the gallery will be back shortly
Title: Re: Missing photos
Post by: Mysti Vale on August 29, 2017, 02:57:55 AM
Thank you, Nolan.  I know how frustrating dealing with bugs that cause data loss can be.  Really appreciate you doing what you can to get it back up and running.  I will get mine reloaded soon.
Title: Re: Missing photos
Post by: robynann on August 29, 2017, 04:37:38 AM
Mine are still missing from my albums. Not sure if I should upload a picture or not???
Title: Re: Missing photos
Post by: Val on August 29, 2017, 07:57:30 AM
Please don't upload any photos until Nolan has the programming 'glitch' resolved. Keep an eye out for the announcement.  :thankyou:
Title: Re: Missing photos
Post by: nolan on August 29, 2017, 03:45:38 PM
I cannot guarantee that the problem is solved at the moment, but we need to use the gallery as normal so I can see if we have won or not, so for now continue to use the gallery as normal.
Title: Re: Missing photos
Post by: Happychappy on August 29, 2017, 03:50:59 PM
Hi Nolan, Thank you for all your hard work in getting the site up and running. I have just been to the Monthly Challenges and I noticed that in the "Mixed Media" Section, Bert's photograph still appears as the empty white square.  Perhaps it will come right with time.  Just thought that I would let you know.


Patricia
Title: Re: Missing photos
Post by: nolan on August 29, 2017, 06:27:33 PM
unfortunately the last 160 odd photos are gone and are not recoverable. The only way is to re-upload any of your missing pics and to edit the post that had it in to replace the smg code to the new one
Title: Re: Missing photos
Post by: mea hamo pena on August 29, 2017, 09:38:20 PM
Thanks for all your efforts, Nolan.

I think I only had two that got lost and I have already replaced them.  Wheww.

aloha

mea
Title: Re: Missing photos
Post by: Val on August 30, 2017, 02:44:56 AM
I checked my gallery and there are no photos at all, just empty spaces.  :(   I have a few photos on my tablet with me. I shall try and upload a few.
Title: Re: Missing photos
Post by: Val on August 30, 2017, 03:17:51 AM
I just finished uploading the Boat On Pond painting. Worked smooth as silk!  O0 Just took a while to find where it should go... wow has this site ever grown!  :yippee:    :clap: :clap: :clap:
Title: Re: Missing photos
Post by: robynann on August 30, 2017, 04:22:03 AM
All my photos are back!!! yeeehaaaa!!! Thank you Nolan!
Title: Re: Missing photos
Post by: nolan on August 30, 2017, 12:13:27 PM
Val your photos should be back now O0
Title: Re: Missing photos
Post by: Val on August 30, 2017, 11:52:52 PM
 :heeha: All back as far as I can tell. I'll check through later. Ta much Nolan, you and your crew are wizards!  ;)    :yippee:
Title: Re: Missing photos
Post by: Val on August 31, 2017, 12:02:16 AM
Nolan, was just checking through the forum and see there are a few incorrect photos in postings. I copied this page of Mea's. If you scroll down, the photo should be of Mea's Basilica  painting, instead it is Win's challenge painting.

http://www.paintbasket.com/members/index.php?topic=12370.105 (http://www.paintbasket.com/members/index.php?topic=12370.105)

Found another one. Instead of Trev's painting there is Abbietaya's drawing!  :doh:

http://www.paintbasket.com/members/index.php?topic=13564.15 (http://www.paintbasket.com/members/index.php?topic=13564.15)
Title: Re: Missing photos
Post by: mea hamo pena on August 31, 2017, 08:22:59 AM
I was checking my gallery yesterday to see that everything looked correct and saw a painting that was not familiar.  Immediately, I suspected it had gotten there during the GLITCH.  On closer inspection, it had my distinctive LONG signature.   DUH!  I don't remember painting it!!!! :2funny:   

aloha

mea
Title: Re: Missing photos
Post by: mea hamo pena on August 31, 2017, 09:04:51 AM
Val,
Scary part is that two I replaced yesterday where gone again today: final version of St. Peter Basilica dome and Church in the English Countryside.

Just reentered them.

Also put back my photo from the exhibit last week.

aloha

mea
Title: Re: Missing photos
Post by: Maria Canino on August 31, 2017, 10:15:56 AM
Is anyone having trouble uploading August Painting Challenge?  I keep getting an error message saying :


 An error happened during the upload process, please try again or contact the administrator.[/size]file_not_found ()


Maria





Title: Re: Missing photos
Post by: nolan on August 31, 2017, 12:32:38 PM
I have uninstalled the new gallery software and re-installed the old version.

Hopefully this will bring us back to our stable gallery again. It will however not look as well on mobile devices for a while - I will have to modify it myself over time so that it looks good on mobile devices.

I will continue to backup the gallery every few hours until we can see the problem has gone away
Title: Re: Missing photos
Post by: Val on September 01, 2017, 02:12:14 AM
Thanks ever so for all your hard work Nolan, I do hope you still have hair left by the end of all this!  :pullhair:          ;D
Title: Re: Missing photos
Post by: Happychappy on September 01, 2017, 01:11:04 PM
Nolan and Val, I have just noticed that in the Mixed Media Challenge, Bert's submission has been replaced with EmmaLee's puppy and in the Drawing Challenge, Harald has Maria's painting challenge in place of his.  I don't think that they have read the notices about the problem. Just thought that I would let you know and thank you both for all you are doing and have done for us. 


Patricia
Title: Re: Missing photos
Post by: Val on September 02, 2017, 03:21:52 AM
Thanks for letting us know Patricia.   :thankyou:
Title: Re: Missing photos
Post by: BeaSue on September 02, 2017, 04:46:49 AM
I have been trying for several days to view Sharon's Apple and Cups painting in the Watercolor Encourager section, and all I have seen is the empty little box. Today when I tried again, I saw that Sharon's painting had been replaced by Su's tonal values pencil chart that appears today in the Forum Gallery.
Title: Re: Missing photos
Post by: nolan on September 03, 2017, 02:29:42 PM
when the gallery blanked, I had to restore a backup. What then happened was the few photos that were loaded before where lost. After the restore we started adding photos in again. They then got the same numbers as the lost pics as the database carries on numbering sequentially. Hope that explanation made sense, lol :crazy2: :D